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Crashed and burned. Horrible tech support.

1 Rating: 1, Useful: 0 / 0
Date: August 18, 2008
Author: Amazon User

I bought this game after having really enjoyed the first CoH. It was a truly innovation on strategy games, no more silly minerals to mine! The first CoH had some minor technical issues but the company worked them out and got the game running just fine. So I decided to give CoH Opposing Fronts a try.

It was a total waste of time and money.

My machine was a month old top-of-the-line souped up laptop. 4 GB of RAM, dual core centrino, 512 MB of video. One would think that so much power would be enough to run a simple WWII game, right? Wrong!

I couldn't get the game to run, so after I jumped some hoops, downloaded about 700 MB of patches and followed complicated install-uninstall-reinstall sequences I got the game to finally run. Now I'm a senior software engineer and even I got frustrated by this, I can't even imagine what it would be like for the ocassional non-technical user.

The cinematic sequences ran truly slow and sometimes crashed the whole game, so I just pressed ESC when one of those popped up to avoid these crashes. Playing the German Campaign was OK, but sometimes it got really frustrating because I couldn't get my units moving in time to save the barracks or whatever because the game engine ran too slow!

Then the game just stopped working at all in the middle of the British Campaign. No matter what I tried, and I spent hours debugging the problem, the game would not advance, so I decided to contact Tech Support.

The guys at Tech Support demanded some files from the DirectX diagnostics tool, the game's log file and other information about my operating system. I guess they were trying to discourage me from further contact because their demands were extremelly hard for the non-technical user (ie. opening the game's debug console mid game) but since I had no problem getting this information so I sent it right away. Then they asked me for a few days while they looked into the issues.

A whole week passed and no response, so I decided to email them to see what was happening. To my surprise they didn't do anything with all the information I provided. So I asked again if they could look into it.

A few days later another tech support guy, an outsourced foreign guy I could barely understand, told me that my laptop wasn't on the supported list. Well of couse my laptop model wasn't on the list because it was a NEWER 2008 model! Then this dude just said "the game requirements were printed on the box previous to your purchase, sorry, no luck, no refund, bye bye"

I was truly polite, understanding, and helping right until the point they told me to stick it. But even after I escalated the issue, I got no response from them.

Lesson learned. I gave them some money, and they gave me a buggy game. No tech support whatsoever. I haven't bought anything from THQ since. There were some games I was interested for my PlayStation 3 but I didn't buy them because they were from THQ. They've lost about $680 right there! That $29.99 refund would make sense now wouldn't it?

works and plays great

5 Rating: 5, Useful: 0 / 0
Date: September 01, 2008
Author: Amazon User

After reading the reviews about the crashes and the instability I didn't have any problems at all just 10 minutes of updates and it was fine, it did exit but that was my anti virus the causing problems i have a 8800GT (nvidia) and the visuals and effects were AUSOME!!! no problems that would make me stop playing except being bad at the game all I know is that I didn't have the problems that were described so I'm happy.

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