User Reviews (1 - 11 of 29)

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Do NOT buy this game for Windows XP

1 Rating: 1, Useful: 28 / 29
Date: July 24, 2004
Author: Amazon User

My son bought Infogrames/Atari/Hasbro Scrabble v2.0 for me as a gift. The game has a faulty copy protection scheme - it requires the CD to be in the drive to play, but then fails to recognize that the CD is present. I spent hours trying to get this game to work because I didn't want my son to feel bad about the gift he gave me.

Infogrames tech support was worse than useless (their toll support number is disconnected, they take 4-5 days to respond to email and advise you to reconfigure your entire computer to play the game - worse, the game still did not work after following their advice and removing all TSR's, changing the start up routine, changing video settings, etc).

I finally downloaded a noCD program for GameCopy.com and was able to get the game to start, but it then would produce a black screen and hang the computer (cold boot required). At that point I cut my losses and threw the thing out.

If you don't believe me, check out the online knowledge base at www.infogrames.com - the list of potential problems and proposed solutions for this game is extensive (and none of the solutions worked in my case). It may be cheap, but that only means it's not worth the time and effort to return it for a refund!

Scrabble Complete - Serious Problems Encountered

1 Rating: 1, Useful: 25 / 26
Date: November 10, 2004
Author: Amazon User

System requirements for this game include Windows XP. It loaded up fine, but would produce a blank screen when I tried to run the program. I went to the Atari website where the FAQs advised that all programs running in the background would have to be closed. This means I would have to drop my virus scanner and firewall in order to play the game and I was unwilling to do so since I have an always-on connection.

I loaded, uninstalled and reloaded this program twice. It TOTALLY messed up my McAfee Security Center 6 program which (after multiple contacts with McAfee support) eventually required that I uninstall, and reload McAfee. I had to do this twice, once after each installation of Scrabble. Needless to say there will not be a third time.

I went to the Atari website and wrote a question to Atari tech support over a week ago and they have not replied.

Given the problems that it caused with McAfee, the fact it would not run, and the fact that tech support has not responded in over a week to my query, I would not recommend this program to anyone using an always on connection and firewall/virus scanner and would not recommend it to XP users as well.

Doesn't Work with Windows Me

1 Rating: 1, Useful: 13 / 14
Date: October 22, 2000
Author: Amazon User

I expected to play Scrabble on the Scrabble, but instead I had to brush my browser arrow all over the screen, like a window cleaner, to get it to change. Then when I finally did get the scrabble board, part of it was hidden off the top of the screen. Hasbro advised that my Dell Celeron 3800 was sufficient for the job, but maybe the Windows Me doesn't quite fit Scrabble 2. I regretfully had to send it back. So if you have Windows Me, be prepared to be disappointed.

No technical support

1 Rating: 1, Useful: 8 / 8
Date: March 01, 2001
Author: Amazon User

I am an avid scrabble player and play at the expert level. My computer has all the components necessary as listed in the instructions. However, after loading I was not able to successfully set options in v.2. When I called to get help, I felt like I was running around in circles. The telphone number kept me in a loop and I was unable to contact a human being. E-mails were to no avail. E-mail addresses were changed; e-mails were never answered. I always received an electronic response that said how much the company cared about its customers, but that obviously meant nothing. The old version is far from perfect, but at least I can use it. My advice, don't buy v.2.

Scrabble V2.0 - No customer support = No game

1 Rating: 1, Useful: 8 / 8
Date: February 20, 2001
Author: Amazon User

I purchased Scrabble V2.0 about eight months ago. Despite its quirks - computer challenges on words that are in its own online dictionary but "winning" the challenge anyway - it did help me greatly improve my score when playing with friends. I know that the ranking system in the CD is also far from accurate.

Problem is, however, that there no longer is customer support for this product even though it's listed as having it. After I reinstalled W95, I encountered a problem running the game. The problem had nothing to do with the well known colors issue. Online support didn't respond and their help line never puts you through to a real person. So, my Scrabble game is useless - just a warning for others considering purchasing the game.

Buyer beware.

Bad Customer Support

1 Rating: 1, Useful: 9 / 10
Date: April 07, 2001
Author: Amazon User

I received my new Scrabble at Christmas and I've not used it yet. When I hit play, my screen goes black and an error message comes up. (I have a new computer.) I've e-mailed many times and tried calling (the phone number included with the instructions is not valid) but I've not received any support. However, they did send a response when I registered on-line - go figure.

zip tech support

1 Rating: 1, Useful: 5 / 5
Date: January 26, 2001
Author: Amazon User

I had enjoyed an earlier version of this game and given it to a friend. I was looking forward to this new version, could load it, but when I tried to play, the computer froze. The tech support number (not a toll-free call), apparently (the operator checked--no conversation) takes their phone off the hook during 'operating hours' and gives instructions via robotic recording during other hours. E-mail was minimally responded to--acknowledged, that's all. I have long distance phone charges and shipping charges to pay for returning this game that probably was defective to begin with. I won't buy another Hasbro product.

Scrabble 2 could do better!

3 Rating: 3, Useful: 12 / 12
Date: August 07, 2000
Author: Amazon User

Fair enough, Scrabble 2's got all the 3D features, sounds effects, games review etc., but the question players should be asking themselves is "what dictionary is the software based on?" Anyone who plays championship scrabble and has been to tournaments will agree with me that basing the software only on Websters OSPD isn't sufficicient; What of Chamber's Official Scrabble Word (OSW)??, What about other players dictionaries acceptable in Scrabble tournaments worldwide? I was a lot disappointed with Scrabble 2 while playing the Champion level to discover it doesn't recognise many playable scrabble words.

Probably in the next version, Scrabble2 needs to be updated and equipped with these features to bring it to the same level of ratings as some current professional Chess softwares.

Hasbro is the pits.

3 Rating: 3, Useful: 2 / 3
Date: January 28, 2001
Author: Amazon User

Why does Hasbro not make the board twice as large and get rid of all the lousy back space, dilled with inane night scenes, and other fantasy art, and give us a bigger board?

Fun, but know what you want!

4 Rating: 4, Useful: 12 / 12
Date: October 20, 2000
Author: Amazon User

I love scrabble and this is a great way to play alone or against the computer. There's a wide range of skill levels for Maven (the computer). The mini "games" are really just ways to practice and polish your skills. They don't take as long and it's a nice change of pace. I was disappointed to find out that this game can't be played through E-mail, which is what I wanted. Only after I opened it, I found out that there's an E-mail Scrabble.

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